Customer Support
At KACE, customers are our highest priority, and we structure our support policies and procedures accordingly.
Standard Support and Maintenance includes:
- Hardware replacement warranty
- Software updates for all purchased KBOX™ components (OS, middleware and applications)
- Data feeds for features that require constantly updated information including:
- Patchlink patch management subscription
- Open Vulnerability Assessment Language (OVAL) definitions
- Remote Recovery Console updates
- Device driver updates
- AppDeploySM Live Subscription
- Access to our 24-hour Support portal including:
- Knowledge base of frequently asked questions
- Details on the most common software package installation switches
- On-demand training videos
- Other IT management information
- For more information, download our customer support datasheet.
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Customer LoginIf you are already a KACE™ customer and need product updates, documentation or other materials, please click the link below to log into KACE Customer Web. |
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Contact SupportThe most effective way to resolve support issues is to submit a request via our support form. A case ID will be generated automatically and our support staff will be immediately notified and able to track your ticket.
1616 North Shoreline Blvd. Mountain View, CA 94043 |
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