Dell KACE
AppDeploy
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“
Using the Dell KACE Appliances has saved us money; it's saved us time, and it's made our students much happier and more
effective.
”
Mark Luffman, Director of IT Services
Cottonwood Oak Creek School District
Home  /  Support

Support Overview

At Dell KACE, customers are our highest priority, and we structure our support policies and procedures accordingly.

We understand how critical technology is to you and your customer’s business. That’s why support has always been a key component of our services. The timely and quality support detailed above and that you’ve come to expect from Dell KACE has now been expanded to include a broader window of coverage with Dell ProSupport™. Dell’s award-winning premium and comprehensive hardware and software support offering is available to help get you back up and running, resolving issues quickly and effectively.

Support Overview for the K1000 and K2000

Standard Support and Maintenance for the K1000 and K2000 includes:

  • Hardware replacement warranty
  • Software updates for all purchased Dell KACE Appliance components (OS, middleware and applications)
  • Access to our Support portal including:
    • Information-rich, searchable knowledge base with answers to commonly asked support questions
    • Best practice guidelines and tutorials
    • On-demand training videos
  • Data feeds for features that require constantly updated information including:
    • Patchlink patch management subscription
    • Open Vulnerability Assessment Language (OVAL) definitions
    • Remote Recovery Console updates
    • Device driver updates
    • AppDeploySM Live Subscription

Support Overview for the Dell KACE M300 Asset Management Appliance

Standard support and maintenance for the Dell KACE M300 consists of the following:

  • Hardware warranty:
    For hardware issues, customers can receive assistance by contacting technical support. If needed, a replacement unit will be sent to the customer.
  • Software updates for all Dell purchased components:
    OS, middleware and applications
  • AppDeploy:
    AppDeploy is a discussion board and trusted resource for information on installation, deployment and systems management.
  • How-to videos:
    See the M300 in action by viewing the product’s how-to videos that show how to get started and make the most of the M300.