Resource Center

Proactively manage servers with a simple, cost-effective and comprehensive approach from Dell KACE and OpenManage Essentials.

Organizations of all sizes continue to struggle in their efforts to find and deploy an effective systems management solution scaled to their needs. KACE has developed this guide to help articulate buyer's criteria via a comprehensive feature/function checklist, and to pose additional considerations that should be made when making a decision regarding a systems management solution.

This white paper will examine the current PC provisioning challenges facing organizations, and how traditional approaches using disk imaging and scripts are not able to significantly reduce deployment costs and complexity. Next, current PC provisioning best practices and their benefits will be discussed. Finally, this paper will illustrate how Dell KACE appliances can be used to implement these best practices and fully automate systems deployment.

Thursday, Feb 9, 2012

In a recent survey of IT professionals conducted by Dimensional Research, 71% said that the reputation of corporate IT is significantly impacted by service desk interactions. As organizations grow in size and become more distributed, the service desk becomes the face of IT and IT administrators are constantly faced with the challenge of cost-effectively managing remote systems. Bomgar offers enterprise-class IT remote support platform that empowers service organizations to deliver collaborative remote support to employees and end users. Together Bomgar and Dell KACE enable support organizations to improve customer satisfaction through a comprehensive and easy to use Service Desk solution with integrated remote collaboration capabilities that offers superior quality of service and faster resolution times. Watch this informative webcast to learn how you can integrate Bomgar and KACE to improve first call resolution rates and resolve issues much faster than ever before.

As both network performance monitoring and systems management challenges continue to multiply, increase in complexity and consume more time, many IT professionals may be tempted to throw in the towel. But now there’s a fast and easy way to get into the ring. Hear from experts SolarWinds and Dell KACE who have integrated their products to make both tasks easier, delivering a solution that includes both award-winning network monitoring technology and a comprehensive approach to systems management. This tag team approach can help systems administrators more quickly respond to network problems through a straightforward service desk interface, resulting in faster problem resolution, reduced user downtime and lower IT labor costs.

Gartner, Inc. predicts that more than 50% of organizations that do not start deploying Windows 7 by early 2012 will not complete their deployments before Windows XP support ends, and will incur increased support costs. And for the projected 80% of users who skipped Vista, the road from XP to Windows 7 isn’t going to easy. Add to that tight purse strings and delayed PC refresh cycles, and the reality is that organizations simply need to get more from their existing assets. Clearly the time to start a Windows 7 migration is now! Still, there’s no time to evaluate, implement and learn complex, costly tools to do so.

Essential to the success of nearly every modern-day business are the personal IT resources relied on by their workforce to achieve day-to-day business requirements. In fact, primary ENTERPRISE MANAGEMENT ASSOCIATES® (EMATM) research has determined that roughly 90% of all U.S. workers regularly utilize a client workstation (e.g., a desktop or laptop) as part of their job. How well these systems perform directly impacts employee productivity and, by extension, overall business success. Managing these resources, however, is not as simple or straightforward as it may at first appear. Effective management of enterprise clients requires a standardization of practices and procedures across a wide range of IT disciplines necessary to support hundreds, thousands, or even millions of endpoints.

As mobile devices become ubiquitous and workers expect to be able to connect "anytime, from anywhere," increasing numbers of employees are using personal devices at work. This trend is creating significant challenges for corporate IT departments in terms of support, compliance, and risks to corporate data and intellectual property. Companies large and small are addressing this challenge, with many working toward a strategy to address the consumerization of IT.

The following report, sponsored by Dell KACE, is based on a global survey of 741 IT professionals conducted in August 2011. The goal of the survey was to gather data about the usage of employee personal devices for business and corporate policy toward their adoption in the workplace.

The following report is based on a survey of IT professionals conducted in April 2010. The survey dealt with service desk trends like ITIL, ease of use and integration. The biggest surprise was the verdict on ITIL – Most SMBs did not consider ITIL as a factor during their service desk solution purchase! The survey also proved that ease of use trumps advanced features and that integration is very highly valued for service desk performance.

Proactively manage servers with a simple, cost-effective and comprehensive approach from Dell KACE and OpenManage Essentials.

Time is running out for deploying Windows 7, but the migration path isn’t an easy one and there are many obstacles that can drive this project into overtime. Learn how to avoid the seven common mistakes that may trip you up on your way to Windows 7 so you can stay on time with your deployment plan.

As organizations become more distributed, IT administrators increasingly face the challenge of managing multiple remote locations while remaining cost-conscious. The Dell KACE Appliances offer remote control capabilities that allow IT administrators the ability to manage clients with KACE agents. With the latest versions of Intel® vPro™ technology, KACE Appliances now offer better than ever remote management capabilities for systems, even when the KACE agents are not running, the system is blue-screened or has hardware or startup issues. This paper details how Dell KACE Appliances can be integrated with the Intel vPro technology to offer effective remote systems management and recovery.

The package knowledge base is a community contributed database of "how to" information regarding the deployment of specific applications. Command lines, related links and notes from the field are just some of the topics covered in this unique and expanding resource.

There are many sites that link to downloads, but none focuses on the needs of the desktop administrator like this directory of over 250 focused tools. There have been over thirty five thousand downloads from this contributed list of helpful tools covering such areas as software deployment, inventory, installers, scripting and more.

AppDeploy offers several active forums for the discussion of related topics-the most active of which is the Package Development forum. Here experts from around the world help each other through problems and share war stories. If you don't see the information you are looking for in the Package Knowledge Base, this is the place to request help from some of the sharpest people in the field.

Dell KACE appliances are guaranteed to make it easy and affordable for IT professionals to comprehensively manage networked computers including desktops, servers, notebooks, switches, routers and more.

The KACE K1000 Series Management Appliances offer all-inclusive, secure appliances that makes it easy and affordable for IT professionals to manage networked computers including desktops, servers, notebooks, switches, routers and more.

The KACE K2000 Series offers a plug-and-play, secure line of appliances that saves systems administrators time and money by remotely deploying desktops, laptops and servers via a web-based console.